Terms and Conditions

Product Terms and Conditions

Ordering
You may place orders for pre-determined packages through our online shopping cart system. Packages that are either not pre-determined or involve custom solutions will need to be placed through our Sales team.

Delivery Method and Timing
Unless otherwise specified, all order activations and installations shall be performed by our IT & Engineering team. Orders for pre-determined packages typically take 1-2 business days to fulfill, while custom solutions may take up to 3-4 weeks to fulfill.

Recurring Billing
All plans are invoiced on a recurring basis (either monthly or annually). Unless otherwise specified, the billing cycle’s due date lands on the anniversary of your start date. You can log-in to our client portal to update your payment information at any time. It is your responsibility to keep your billing info current at all times!

Non-Payment and Chargebacks
If we are unable to collect payment by your billing cycle’s due date (or we receive a chargeback/refund/reversal), your services will be deactivated until all past due invoices are paid. If an invoice reaches 30 days past due, your account and all its associated data will be permanently deleted from our system.

Cancellations and Refunds
Service cancellation requests must be submitted via the client portal. Once a cancellation request is approved, the following prorated refund is applied: (dollar value of unused time) x (50% penalty) = refund amount. For example, if you paid $180 for a 1 year package, but decide to cancel after 6 months, then your refund amount would be: (6months x $180/12months) x 50% = $45. This equates to 3 months worth of service. Also, your account will be deactivated and all its associated data will be permanently deleted from our system.

Upgrades and Downgrades
Upgrades or downgrades may be requested at any time. Payments made towards your existing package (“credits”) will be applied towards your new package. If you have insufficient credits in your account, you will be charged to make up for the amount owed.

General Terms and Conditions

1. Terms

By accessing this web site, you are agreeing to be bound by these
web site Terms and Conditions of Use, all applicable laws and regulations,
and agree that you are responsible for compliance with any applicable local
laws. If you do not agree with any of these terms, you are prohibited from
using or accessing this site. The materials contained in this web site are
protected by applicable copyright and trade mark law.

2. Use License

1. Permission is granted to temporarily download one copy of the materials
   (information or software) on Rapid Hosting’s web site for personal,
   non-commercial transitory viewing only. This is the grant of a license,
   not a transfer of title, and under this license you may not:
   1. modify or copy the materials;
   2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
   3. attempt to decompile or reverse engineer any software contained on Rapid Hosting’s web site;
   4. remove any copyright or other proprietary notations from the materials; or
   5. transfer the materials to another person or “mirror” the materials on any other server.
2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Rapid Hosting at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

1. The materials on Rapid Hosting’s web site are provided “as is”. Rapid Hosting makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Rapid Hosting does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Rapid Hosting or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Rapid Hosting’s Internet site, even if Rapid Hosting or a Rapid Hosting authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Rapid Hosting’s web site could include technical, typographical, or photographic errors. Rapid Hosting does not warrant that any of the materials on its web site are accurate, complete, or current. Rapid Hosting may make changes to the materials contained on its web site at any time without notice. Rapid Hosting does not, however, make any commitment to update the materials.

6. Links

Rapid Hosting has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Rapid Hosting of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

Rapid Hosting may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Rapid Hosting’s web site shall be governed by the laws of the State of California without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.